Planning a cruise vacation can seem exciting, but sometimes the planning doesn’t go as expected. Life changes, plans change, schedule conflicts arise, emergencies come up, and passengers need to cancel their plans. That’s where understanding the Norwegian Cruise Line Cancellation Policy comes in. It provides different policies, including cancellation. Whether you are booking your first cruise, having full clarity about refund rules, insurance options and their benefits can help you save money. This Blog will explore everything you need to know about the Norwegian Cancellation Policy, including what it is, how much Norwegian Cruise Line Cancellation Fees are, Norwegian Cruise Refunds and Future Cruise Credits, how to cancel your Norwegian Cruise, insurance, and how to claim a refund.
What is the Norwegian Cruise Line Cancellation Policy?
Norwegian Cruise Line’s Cancellation Policy is designed to help passengers understand the rules and deadlines and follow them when they decide to cancel a cruise booking. The lines below highlight the most important of Norwegian rules and regulations.
- The passenger can cancel any pre-booked amenities or services with Norwegian Cruise Line within 48 hours.
- If two people are sharing a cabin and the second person cancels, no penalties will be charged, but the whole fare will be covered by the single person, since he will now be travelling alone.
- If you change your sail date during the penalty period, it will be treated as the same as a cancellation.
- If you request a name change within 14 days of your sailing date, Norwegian Cruise Line will charge penalties based on the cancellation policy.
- For a group of three to eight guests, the cancellation rules for 2025 are the same as the first two guests.
- If the Visa Application is denied, the same cancellation rules will also apply.
- A reservation may also be cancelled if the same ship has been fully chartered; in this case, Norwegian Cruise Line will refund the guest’s entire fees
- Passengers must follow the official Norwegian Cruise Line excursion cancellation policy if they want to request a reversal for any bookings made with a CND.
- If a booking is not fully completed or cancelled, fees for air, land or other add-on services will still apply.
- If a traveller made a booking through a travel agent, the travel agent must contact Norwegian Cruise Line Reservations to cancel the booking.
- According to the Norwegian Cruise Line’s Cancellation policy, the booking will be reserved if the full payment is not received by the final payment deadline.
- Once the funds are applied to the booking, Cancellation fees begin immediately.
Note: Norwegian Cruise Line has the right to make changes to the cancellation policy and payment policies at any moment
Norwegian Cruise Line Cancelled Booking Compensation Policy
A cruise departure may be delayed by the Norwegian Cruise for several reasons. These delays can cause inconvenience for travellers; as a result this Cruise line offers compensation in certain situations. If Norwegian cancels the Voyage for longer and more than three days, passengers can ask for a refund. This is only applicable when the ship is scheduled to depart from a U.S port.
Norwegian Cruise Line Cancellation Policy: The refund may include compensation for lodging, amenities, and services (port fees, taxes, and other extra costs).
Norwegian Cruise Line also has the right to cancel any planned cruise for several reasons, like strikes, lockouts, labour stoppages, riots, bad weather, and technical issues.
If the Cruise is cancelled for any of these reasons, the cruise line may replace it with another vessel, but they are not required to do so.
Additionally, Norwegian Cruise Lines is not responsible for any damage that happens due to such cancellation.
How Much are Norwegian Cruise Line Cancellation Fees?
If the passenger cancels their reservations, Norwegian Cruise Line charges different Costs. Also, as the date draws nearer, the fare goes up.
Norwegian Cruise Line-Cancellation Fee Schedule (For cruises booked after May 2, 2022)
| Days before sailing | Cancellation Fee(FIT Booking) | Group booking Fee (All Sail Lengths) |
| 14 days or less | 100% of the fare | 100% |
| 28 days to 15 days | 75% of the fare | 75% |
| 49 days to 29 days | 50% of the fare | 50% |
| 74 days to 50 days | 25% of the fare | 25% |
| 89 days to 75 days | Deposit amount | Deposit |
| Up to ninety days | No cancellation fee | No Cost |
Norwegian Cruise Line-Cancellation Fee Schedule (For cruises booked after March 12, 2019)
| Days Before the Trip Date | Reversal Fees (Cruise, Add-on, Air, Land, and Cruise Tour) |
| Less than 14 days | 100% |
| 28 days to 15 days | 75% |
| 49 days to 29 days | 50% |
| 69 days to 50 days | Deposit amount |
Norwegian Cruise Refunds and Future Cruise Credits
Refunds are based on the Cancellation timeline period. If you cancel well in advance, then you will be fully refunded or partially refunded.
And if the cancellations are done closer to the departure date, penalties may be applied, and refunds may be limited. In some cases, NCL offers Future Cruise Credits (FCC) as an alternative to get a refund, allowing the passengers to rebook their cruise at a later date.
Important Consideration
- Travel Insurance: Purchasing travel insurance to cover unexpected cancellation could help you recover costs
- Name and Departure Date Change: These are considered cancellations and are subject to the same fees.
- No Refunds for No-Shows: Passengers who fail to show up for their Cruise will not be considered for a refund
How to Cancel your Norwegian Cruise?
To cancel your cruise, Contact NCL’s Reservations Department or your travel agent. Make sure you have the booking details and request confirmation of the cancellation. Refunds typically take 3-4 weeks to process.
What is the Norwegian Cruise Line Cancellation Policy with Insurance?
The Norwegian Cruise Line Cancellation policy with insurance provides you with the security against unexpected situations like illness, injury, or a family member’s death. Travellers may qualify for the refund of non-refundable expenses when they have coverage. It is based on the insurance plan that the traveller chooses, and coverage varies; policy terms may apply.
- If the passenger cancels after purchasing travel protection, he/she will be required to submit an insurance claim.
- If the insurance company approves the claim and issues a reimbursement, then the 100% Future Cruise Credit (FCC) that was originally given will be taken back.
- Normally, the travel protection policy offers 75% to 90% FCC, depending on the reason for cancellation.
How to claim the Norwegian Cruise Line Refund for Cancellation?
To get a refund, passengers of Norwegian Cruise Line must fill out the Case Submission Form available on the official site of Norwegian the NCL. According to the NCL cancellation policy, the refund request must be submitted within 90 days of the originally scheduled embarkation date.
If the booking was made directly with NCL, travellers must provide:
- A copy of the boarding card
- Required travel documents
- Proof of payment
- A copy of the revocation or delay notice.
If the Cruise was booked through a travel advisor, the advisor can complete and submit the document and required paperwork.
To get help and support, contact the support agent at +1 (855)-387-4014.
Frequently Asked Questions
Can the same Norwegian cancelled cruise be paid for with Fcc when passengers ultimately choose to set sail?
No, you can’t rebook the cruise through the Future Cruise Credit or FCC. This is because the Norwegian Cruise Line Cancellation window is designed to give travellers peace of mind by allowing them to postpone decisions.
Can I make another Norwegian Cruise reservation before filing an FCC complaint for a cruise that was cancelled?
Yes, FCCs related to the peace and mind policy cannot be added to a booking until and unless it has been created and added to the passenger’s profile. After that, it can be used for any Norwegian Cruise Line group reservations or bookings.
Can FCCs be transferred to Norwegian Cruise Line?
Generally, travellers can’t cancel their reservations online with the Norwegian Cruise Line. To cancel their reservation, they need to talk to the travel agent or communicate directly with the Cruise line.
Can FCCs be transferred to Norwegian Cruise Line?
Yes, Norwegian Cruise Line allows the passengers to transfer their Fccs.
Is it possible to pay for guests for multiple cruises in the future using their FCC?
Yes! Passengers can pay for multiple cruises in the future using their FCC.
Does Norwegian Cruise Line offer refunds for cancellations?
Refunds depend on how early you cancel the reservation. And also, late cancellations may impose penalties, and passengers may get a limited refund.
What is the “Peace of Mind” program offered by Norwegian Cruise Line?
The “Peace of Mind” allows passengers to cancel up to 15 days before departure of selected sailings, offering Future Cruise Credits.
How do I Cancel my Cruise with Norwegian Cruise Line?
To cancel a Norwegian Cruise, contact a travel advisor or the Reservation department of Norwegian Cruise Line with the booking details to process the cancellation
Is the name or departure date treated as cancellations under Norwegian Cruise Line’s Cancellation Policy?
Yes! Name change and departure date change are considered cancellations and are Subject to standard cancellation fees.
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